Terms & Conditions

Before using this site, please read all the terms and conditions carefully. By accessing and using this website you are bound by the terms and conditions and if you do not agree to all of these, you must not use this website or place an order.

Trade Customers please refer to the terms and conditions agreed to on creation of your account.  Some of the following may not be applicable to trade purchases.

Secure Payment

Secure online payment for goods is via Global Payments Ltd. or via Paypal. No financial details are available to us. All Paypal current terms and conditions of use apply.  By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay.

Order Tracking

On completion of an order, you will receive an automated confirmation email.  To see when your order is dispatched, login to the website and go to 'My Account" where will you see your order history and status.  We will inform you by email of any discrepensies or issues.

Returns Policy - Retail Customers Only

Trade customers contact us for an RA reference

If for whatever reason you are not happy with your purchase, you may return it within 7 days for an exchange or full refund. For hygiene reasons we cannot accept returns on any hearing protection.

You are liable for the postage costs for returning or exchanging unwanted items unless the item is deemed by us to be faulty in which case we will refund reasonable postage costs.
We cannot be held responsible for returns lost in transit, so we recommend that you use a courier service or recorded delivery etc with sufficient insurance to cover the value of the contents.  Please note that as items returned to us are the Sender’s responsibility, we cannot be held accountable for any losses. Return to:

The Music Shipping Company
c/o Returns
Unit 1, Acorn Enterprise
Frederick Road
Hoo Farm Industrial Estate
DY11 7RA

Please make sure you enclose a copy of your invoice, plus information telling us why you would like a refund or replacement. All items should be returned complete and with the original packaging and any manuals or instructions etc. If you fail to return goods in saleable condition a refund may not be authorised.
We will endeavour to contact you by email within 14 days from the date of return, with details of our follow-up actions.  Any refunds will be made via the original payment method only.

Products and Availability

We keep our online stock levels up to date but if for any reason we are unable to ship an item you have ordered, we will contact you by email with further delivery details or to arrange a full refund.
We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Colour and packaging of products is also subject to change and we cannot guarantee the image on the site will accurately represent the appeareance of the product on delivery.


Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.


All items purchased from this site are made pursuant to our shipment contract. The risk of total loss, damage and title for such items pass to you upon delivery to our designated carrier.
Standard UK shipping for retail orders is via Royal Mail 2nd Class Delivery.
UK Courier delivery is using a next working day delivery service (orders processed after 3pm will be processed the following day) This service does not guarantee next day delivery.  Although we can deliver to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer.
Very occasionally items may become lost in transit. If we have sent your order to you and it has not arrived within a reasonable time period, please do not hesitate to ring us and we will attempt to track and trace your order. Please allow at least 28 days for Royal Mail deliveries.
We offer international delivery as standard to many international countries.  Please contact us if your country is not listed.  We may be unable to ship some products to your destination country due to shipping laws and size/weight restrictions.
Items for shipment to countries outside of the United Kingom may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). As the recipient of the shipment in the destination country you are responsible for all Import Fees. For products shipped internationally, please note that a manufacturer warranty may not be valid and product manuals and any safety warnings may not be in the destination country language. Products (and accompanying materials including packaging) may not be designed in accordance with destination country standards, specifications, and labeling requirements and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be legally imported into the destination country.

Promotional Codes

Occasionaly, promotional discount codes may be available.  These are subject to fair usage and we reserve the right to withdraw these at any time.

Site Content

All of the content displayed or featured on the site, including, but not limited to, text, graphics, photographs, data, moving images, videos, illustrations and software is owned by The Music Shipping Company or its associated brands.  Content and images are to be reused only with our direct permission.

Privacy Policy

Please also see our Privacy Policy which sets out how The Music Shipping Company uses and protects any information that you give us when you use this website.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.