Terms & Conditions

Before using this site, please read all the terms and conditions carefully. By accessing and using this website you are bound by the terms and conditions and if you do not agree to all of these, you must not use this website or place an order.

Trade Customers please refer to the terms and conditions at the bottom of this page.  Some of the following may not be applicable to trade purchases.

Secure Payment

Secure online payment for goods is via Global Payments Ltd. or via Paypal. No financial details are available to us. All Paypal current terms and conditions of use apply.  By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay.

Order Tracking

On completion of an order, you will receive an automated confirmation email.  To see when your order is dispatched, login to the website and go to 'My Account" where will you see your order history and status.  We will inform you by email of any discrepencies or issues.

Returns Policy - Retail Customers Only

Trade customers contact us for an RA reference

If for whatever reason you are not happy with your purchase, you may return it within 7 days for an exchange or full refund. For hygiene reasons we cannot accept returns on any hearing protection.

You are liable for the postage costs for returning or exchanging unwanted items unless the item is deemed by us to be faulty in which case we will refund reasonable postage costs.
We cannot be held responsible for returns lost in transit, so we recommend that you use a courier service or recorded delivery etc with sufficient insurance to cover the value of the contents.  Please note that as items returned to us are the Sender’s responsibility, we cannot be held accountable for any losses. Return to:

The Music Shipping Company
c/o Returns
Unit 2, Acorn Enterprise
Frederick Road
Hoo Farm Industrial Estate
DY11 7RA

Please make sure you enclose a copy of your invoice, plus information telling us why you would like a refund or replacement. All items should be returned complete and with the original packaging and any manuals or instructions etc. If you fail to return goods in saleable condition a refund may not be authorised.
We will endeavour to contact you by email within 14 days from the date of return, with details of our follow-up actions.  Any refunds will be made via the original payment method only.

Products and Availability

We keep our online stock levels up to date but if for any reason we are unable to ship an item you have ordered, we will contact you by email with further delivery details or to arrange a full refund.
We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Colour and packaging of products is also subject to change and we cannot guarantee the image on the site will accurately represent the appeareance of the product on delivery.


Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.


All items purchased from this site are made pursuant to our shipment contract. The risk of total loss, damage and title for such items pass to you upon delivery to our designated carrier.
Standard UK shipping for retail orders is via Royal Mail 2nd Class Delivery.
UK Courier delivery is using a next working day delivery service (orders processed after 3pm will be processed the following day) This service does not guarantee next day delivery.  Although we can deliver to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer.
Very occasionally items may become lost in transit. If we have sent your order to you and it has not arrived within a reasonable time period, please do not hesitate to ring us and we will attempt to track and trace your order. Please allow at least 28 days for Royal Mail deliveries.
We offer international delivery as standard to many international countries.  Please contact us if your country is not listed.  We may be unable to ship some products to your destination country due to shipping laws and size/weight restrictions.
Items for shipment to countries outside of the United Kingdom may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). As the recipient of the shipment in the destination country you are responsible for all Import Fees. For products shipped internationally, please note that a manufacturer warranty may not be valid and product manuals and any safety warnings may not be in the destination country language. Products (and accompanying materials including packaging) may not be designed in accordance with destination country standards, specifications, and labeling requirements and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be legally imported into the destination country.

Promotional Codes

Occasionally, promotional discount codes may be available.  These are subject to fair usage and we reserve the right to withdraw these at any time.

Site Content

All of the content displayed or featured on the site, including, but not limited to, text, graphics, photographs, data, moving images, videos, illustrations and software is owned by The Music Shipping Company or its associated brands.  Content and images are to be reused only with our direct permission.

Privacy Policy

Please also see our Privacy Policy which sets out how The Music Shipping Company uses and protects any information that you give us when you use this website.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Trade Terms

These terms and conditions of sale are in reference to Trade Orders Only.  These are not applicable to retail purchases.


All references to the CUSTOMER mean any person who contracts with the company for the supply of Goods by the Company and where one person contracts with the Company on behalf of, or as agent for another, shall be deemed to include both of those persons.
GOODS mean the Good (including any instalment of the Goods or any part of them), which the Company is to supply pursuant to, or in connection with a Customers purchase order.
These conditions shall apply to all offers, quotations, orders, acceptances, deliveries and contracts relating to the sale of Goods by the Company. No other conditions or modifications of these conditions shall be binding on the Company, unless the Company agrees thereto in writing and the Company shall not be deemed to accept such other conditions nor to waive any of these conditions by failing to object to provisions contained in any purchase order or other communication from the Customer.

The price of Goods shall be the Companys price ruling at the time of delivery. To be effective, any change to the Companys standard price that the Customer includes on a purchase order must be acknowledged by the Company prior to delivery.
On occasions when the price of Goods are reduced in the price list, the Company may, at its own discretion, predate the price reduction for Customers who have units in stock at the date of the price change for Goods delivered up to one month prior to that change.  Such claims will only be considered if existence can be confirmed by the Companys representative.

For customers who have credit facilities with the Company, invoices become due 10 days after the date of the invoice. In situations where only part of an order has been delivered, the Company will invoice for the value of the Goods delivered and that sum shall become payable in accordance with these Conditions of Sale.
Irrelevant of account status (credit or pro forma) the Company reserves the right to demand pre-payment for all orders under £100 value

a) Applications for credit facilities with the Company should be made to Company in writing. The Company will require a Credit Application form to be completed in full together with acceptance of these Conditions of Sale. A credit facility will be approved by the Company based on information provided and any trading history applicable.
b) The Company accepts payments by either direct bank payment or debit/credit card as authorised by the Company

In the event of an account becoming overdue in part of whole, the Company reserves the right to charge interest on the outstanding balance, calculated from the date of the invoice, at a rate of 5% above the Bank of England base rate at the time of raising the charge together with an initial £25 late payment charge.

a) Any time or date of delivery referred to in the Customers purchase order is an approximation only and is of no contractual effect. Without prejudice to the above, the Company will use reasonable endeavours to deliver Goods in accordance with details of the delivery referred to as above.
b) Goods ordered but out of stock will be forwarded to the Customer within a reasonable time of the same becoming available.
c) The Company reserves the right to withhold delivery of Goods on order (excluding replacement items) until the total value of the orders exceeds £50 for a single delivery point.
d) The Company reserves the right to withhold delivery of goods to the Customer, when the Customer has defaulted on payments in accordance with point 2 above.
e) The Company reserves the right to levy a charge for carriage and handling of goods. Rates vary depending on time, place and method of delivery. Purchases with a total order value of less than £250 before VAT, and all order that contain Drum Mats, will be charged a flat rate shipping and handling fee of £10.95
f) In the event of Goods being damaged or partially lost in transit, the Customer must sign for them as such and inform the Company immediately. Complaints by the Customer in respect of Goods found to be damaged shall not be grounds for the Customer to withhold payment to the Company and shall not give any right to set off against payment due to the Company.

a) Subjects to these Conditions, any order placed with the Company can only be cancelled, deferred or altered by the Customer, by prior agreement in writing with the Company.
b) If goods are delivered to the Customer before a written notification of cancellation is received by the Company, the Company reserves the right to charge a handling charge of up to 20% of the value of the Goods.

a) Notwithstanding delivery and the passing of risk in the Goods, or any other provision or these Conditions, title to the Goods shall not pass to the Customer until the Company has received payment in full in cleared funds or cash for the goods delivered and for all other sums due to the Company by the Customer for sale of goods together with any interest or other sums payable.
b) Until title passes to the Customer, the Customer shall hold the Goods on a fiduciary basis as the Companys bailee.  The Customer shall keep the Goods separate from other goods held by the Customer and keep the goods properly stored, protected, insured and identified as the Companys property. Until that time the Customer shall be entitled to resell or use the Goods in the ordinary course of its business but shall account to the Company for the proceeds or sale or otherwise of the goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any monies or property of the Customer and third parties, and in the case of tangible proceeds, properly stored, protected and insured.  Any sale shall be affected at full market value of the Goods at that time.
c) Until such time as the property in the Goods passes to the Customer (and provided the Goods are still in existence and have not been resold) the Company shall be entitled at any time to require the Customer to delivery up the Goods to the Company, and if the Customer fails to do so forthwith, to enter upon premises of the Customer or any third party where the Goods are stored and repossess the Goods.
d) The Customers right to possession of the Goods shall terminate immediately if:
d.1 The Customer has a bankruptcy order made against him or makes arrangement with his creditors
d.2 The Customer enters into liquidation (except a voluntary liquidation for the purpose only of reconstruction or amalgamation)
d.3 The Customer has a receiver, administrator or administrative receiver appointed
d.4 Documents are filed with the Court for the appointment of an administrator of the Customer, a resolution is passed or a petition presented to any Court, for the winding up of the Customer or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer
d.5 The Customer is unable to pay its debts within section 123 of the Insolvency Act 1986 or the Customer ceases to trade
    e) The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the          Goods which remain the property of the Company, but if that Customer does so all monies owing by the Customer to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.
    f) The Company has the right to remove any promotional material or display stands supplied by the Company to the Customer for the purposes of marketing Goods in store under the circumstances in point 7d)
   g) The above clause applies also to any products supplied under terms of any agency agreement between the Company and the Customer

a) The Company will not accept any Goods returned by the Customer unless a valid returns number issued by the Company is displayed prominently on the packaging.
b) If the Goods are returned without the prior written authorisation of the Company for any reason, irrespective of quantity or condition of Goods, the Company may at its discretion charge handling up to 20% of the original value of the Goods to the Customer and/or set off such a charge against credit notes.
c) The Goods must be packaged correctly, in the original packaging wherever possible. Transit risk during the journey to MSC Ltd for Goods under warranty remains with the Customer. Any repair for transit damage caused to Goods due to incorrect packaging will be chargeable to Customer.
d) A proof of purchase must be included with any product requiring repair or replacement under warranty. If unavailable any/all charges must be paid by Customer.
e) In circumstances where the Goods value may need to be credited or an advance replacement sent,  this can only be authorised at the discretion of the Company.
f) Credit will only be given after a thorough inspection of the Goods. If there is found to be subsequent damage to the Goods that the Company has not been informed of when the returns number has been issued, credit will not be raised, Customers may be offered the option of having the Goods returned to them with all costs charged to Customer.
g) Warranty cover does not include Goods not sold by the Customer within 18 months from the date of invoice by the Company

Errors in price must be notified to the Company in writing within seven days of receipt of the invoice.

a) Except in the respect of death or personal injury caused by the Companys negligence, the Company shall not be liable to the Customer by reason of any representation, or any implied warranty, condition or other term, or any duty at law, or under express terms of the Contract, for any consequential compensation (whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of, or in connection with, the supply of Goods or their use or resale by the Customer
b) Except where expressly stated in these Conditions, the Company shall not be liable in contract, tort or otherwise to the Customer or any third party for direct or indirect or consequential loss or injury resulting from or arising out of or connected to Goods pursuant to this Contract.

a) Any dispute between the Customer and the Company, whatever its nature or any complaint by the Customer whether justified or not shall not be grounds for the Customer to withhold payments either in part or whole of any sums due to the Company or give any rights to offset against payments due to the Company
b) Where in these Conditions anything is stated to be by agreement of the Company , no such agreement shall be binding upon the Company unless the same is in writing and signed on behalf of the Company by a Director.